Operating Hours

Service Hours

Support staff is available at a first come first serve basis Monday through Friday of each week. Weekends are reserved for planned maintenance, testing and deployment or Emergency Incidents only. Refer to your individual service agreements for details. Monday 9.00am - 5.00pm Tuesday 9.00am - 5.00pm Wednesday 9.00am - 5.00pm Thursday 9.00am - 5.00pm Friday 9.00am - 5.00pm Saturday After hours only Sunday After hours only

After Hours & Emergency Incident Response

Any work requiring after hours support may be subject to additional charges unless previously planned and agreed upon. Emergency incidents will be handled as quickly as possible, however after hour support fees and limitations may apply. Refer to your service agreement for details.